Free Shipping within the U.S.A.

Frequently Asked Questions

How it works

How do i become a member?

Visit www.perfumesurprise.com and click on "Subscribe" to create an account. Choose between 1-month or 6-months pre-pay (best value) subscription options. Cancel anytime and the rebilling cycle stops. Enter your shipping and billing details and you are all set!

What is the benefit of the 6-month pre-pay option?

You receive your 6th month for free. You pre-pay $125 (5 times $24.99, with free shipping)

Are there shipping charges?

No. shipping is free with 1-month and 6-month subscriptions.

Do you charge taxes?

Orders shipped to the state of Florida will be charged sales tax. This includes gift orders.

Why should i subscribe with Perfume Surprise?

Perfume Surprise is the only monthly perfume subscription service with luxury designer perfume brands and jewelry for you to try, enjoy and keep for only $24.99/month.

What is included in each monthly shipment ?

Each month you will receive 5 spray bottles of 2.5 ml with designer perfumres, carefully selected around the theme of the month. Also included is a 3 piece jewelry set with a minimum of 5 charms.1 locket and 1 chain or bracelete. The box has a $65.00 value.

Are your fragrances authentic?

Of course! Perfume Surprise guarantees we only use original fragrances that are 100% authentic. We only work with authorized vendors or the brands directly

How are the fragrances transferred into Perfume Surprise bottles?

Perfume Surprise decants fragrances from its original bottle into our 2.5 ml spray bottles. Decanting is defined as a method of transferring from one bottle to another.

What if I'm allergic to a fragrance?

All medical questions or concerns  should be addressed by your doctor or physician. Perfume Surprise  does not give  or intend to give any answers to medical related questions and we do not replace any medical professional. If you are in need of medical attention, please call 911 or your physician immediately.

What are my subscription options?

  • 1-month $24.99/month with Free shipping or
  • 6-month $20.83/month (pre-pay $125), enjoy your sixth box for free, Free shipping.
  • Shipping is FREE with both options. Cancel anytime and the rebilling cycle stops.

Do you offer cologne for man?

Not yet, but in the near future we may do so.


Billing

Are there any other charges or fees ?

No, when you sign up for 1-month subscription you will be billed $24.99/month, when you choose a 6-month pre-pay option you will be billed one-time $125, and seen no monthly charges. Shipping is Free. If your shipping address is in Florida, sales tax will be added to your order.

When can I expect to be billed for my subscription?

If you subscribe on a monthly basis, you’ll pay for your first box once you place your order. Starting with your second box, you’ll be billed on the 1st of every month. When you choose the 6-month pre-pay option, you’ll pay your full subscription up-front and won’t see any monthly charges. Once your 6 months is up, we’ll send you an email and see if you’d like to opt out of auto-renewal.

How do I upgrade my subscription plan?

To upgrade your subscription plan, log in to My Account, go to upgrade my subscription. Choose your new plan and go to checkout. You will be billed upfront for your new plan.

How do I update my credit card information?

Simply log in to My Account and update your billing details.

What form of payment can I use?

We accept VISA, Mastercard, Discover, or American Express credit cards, or debit cards as payment. Unfortunately, we’re not able to accept PayPal, checks, money orders, gift cards, or link routing numbers to your account.

What is the monthly fee of Perfume Surprise?

Perfume Surprise monthly subscription is $24.99 but you can receive a better value with our 6-month pre-pay option for $125 ($20.83/month).

Can I cancel my subscription?

We hope you will not! but, Yes you can cancel your subscription. Log in to My Account and click “Cancel Subscription”. Your cancellation will be processed within seven business days. Make sure to cancel before the 1st of the month so you are not charged for that month. However, if you cancel your 6 month pre-pay, we will not process a refund for the remaining of the term. You may use your Perfume Surprise subscription until the end of your then-current subscription term which has been paid in full. Please note, we cannot offer refunds for the remaining months left in a subscription.


Shipping

What is the shipping charge?

Shipping is FREE. We only ship within the U.S.A.

I just placed an order! When will it ship?

The Perfume Surprise box will be shipped around the 20th of each month. Please allow 7 to 10 business days in transit for your order to arrive. If you are a first time subscriber and placed your order between the 6th and 20th, we will ship your first box on the 25th. All boxes following your first order, will then be shipped around the 15th of each month.

How do I track my order?

You will receive an email with tracking details when the item is shipped. You can also view your tracking details by signing in to My Account.


Returns and Refunds

Are returns accepted?

We are not able to accept returns on any Perfume Surprise subscription plan. For e-commerce please see our policy on the e-commerce page.

Do you offer refunds?

We select our fragrances carefully around a monthly theme. We are a full discovery service, and experimentation is part of the fun. We do not offer refunds or returns on subscriptions of any kind. Please help us improve our selection by sending us your perfume reviews.


Gifts

I want to send Perfume Surprise as a gift. What’s the best way to do that?

We offer Gift Subscriptions! You can either send one gift box or purchase the 6-month pre-pay Gift Subscription.

How does gift subscription work?

Simply purchase a gift subscription plan and enter the address information of the person you want to receive the gift.

How will I know if my gift has been redeemed?

You will get an email containing the tracking number once your gift has been shipped.